Downloading and Registering
Balance and Activity
Downloading and Registering
It’s a mobile card management app and fraud mitigation tool for our cardholders. CardValet gives you the freedom to manage and customize your card usage and settings from the convenience of a smartphone.
Yes. CardValet will operate on both Android and Apple devices. It is compatible with their most recent software releases, as well as the past two generations.
The app can be found in both the Google Play store and Apple app store as “CardValet”.
When loading, CardValet creates a secure connection to protect your information. Creating this secure connection can take longer than expected if your signal or connection is weak.
CardValet will only allow up to 20 characters in the address field.
If you have forgotten your user name, please contact your local branch for assistance. At this time, there is not an option to retrieve your user name within CardValet.
After each failed login attempt, you will receive a “Login Failed. Please enter username and password” message. After the third failed login, the system will lock you out for 30 minutes. If you wish to be unlocked prior to the 30 minute time frame, please contact your local branch for assistance.
If you are experiencing issues with card settings or transactions are being denied, please contact your local branch for assistance.
Yes, you can contact 1st Security Bank at (800) 683‐0973, Monday – Thursday 9:00 AM – 5:00 PM and Friday 9:00 AM ‐ 6:00 PM.
Yes. Cardholders can register multiple cards within a single CardValet app. Additional cards may be added within the “Settings- Add Card” screen.
There is no limit.
The debit card image within CardValet will be green, as CardValet only allows us to display one standard design for all debit cardholders.
No. If you cannot find your debit card, or suspect it has been stolen, please contact your local branch to report it so that they may also assist you with a new card order.
Off and On settings should take affect almost immediately as long as service is available for your mobile device.
Balance and Activity
CardValet will display the last 50 of your registered card’s transactions that were posted within the last 30 days.
Yes. You can view the balances on each account that is linked to your registered 1st Security Bank debit card(s).
Control and Alert Settings take effect as soon as the “Updating information” message in the app disappears.
Yes. If you have registered your child’s card within CardValet, you will be able to set restrictions and alerts for their cards.
No, recurring transactions will not be affected and will continue to process normally.
Yes, transactions can be restricted by region (zip code) or by proximity of your primary device.
No, the location restriction only applies to in-store purchases.
The “My Location” control will check to ensure the merchants location is within a five miles radius of your “primary” device. These controls affect in-person transactions only and will not affect internet transactions. Transactions attempted outside of this 5 mile radius may be declined.
If you travel outside of the five mile radius set by the “My Location” setting your card transactions may be declined. If this is the case, please contact your local branch for assistance.
Yes, however you will still need to contact your local branch to inform them of your travel plans. If international travel is enabled within the app and your local branch is not notified, transactions will still be denied.
Restrictions can be set up for certain merchant types. Please be aware that the merchant codes presented may differ from the ones you might associate with a particular merchant. An example of this would be Costco identifying their merchant type as a “Department Store” yet you have restricted “Grocery Store”. In this example, the transaction would be approved because the merchant types weren’t identical.
Yes. A dollar amount is required, as any transaction above the amount entered will be declined.
The Bank’s standard ATM and POS purchase still apply. To request an ATM or POS limit increase, please contact your local branch for assistance.
Threshold limits will only affect individual transactions and not the daily limit. If a threshold is set to $40, the debit card user will only be able to spend $40 per transaction, but will not be stopped from spending more through multiple transactions up to the maximum allowed per day.
Yes. CardValet can either send you alerts for whenever a card transaction occurs, or you can set up certain parameters on when alerts will be sent. These parameters can be set by location, merchant type and amount of transaction.
Push notifications are sent to the phone number CardValet has on record. You will not receive notifications if you have turned the function “off” within CardValet, or if the push notification setting in your phone is disabled.
Yes. A “Do Not Disturb” time can be set that will stop most notifications being sent during that time. Transaction denial and in-person transaction notifications will still be sent. Notifications can also be accessed under the “Messages” tab within the CardValet app.
Yes. Copies of all notifications are located within the “Message” tab located within the CardValet.
Logon to the CardValet app and verify your settings; is your card active, is the ATM withdrawal or purchase within your threshold amount, merchant category or location? When a transaction is declined, there is no way to approve it using the app. To have the transaction go through, you must change whatever control stopped the transaction in the first place, and then process the transaction again. If you are unsure why your card was declined, please contact your local branch for assistance.
Notifications may be disabled from within CardValet or from your mobile device. To turn on notifications from CardValet; login, click the menu button, click on “more”, and set “Notification” to on. To turn on notifications within your mobile device setting, please refer to your user manual.