Consumer Loan Questions

How do I submit proof of insurance?

We provide two options for submitting proof of insurance for your boat or auto purchase:

1. Online: Visit https://myinsuranceinfo.com and follow prompts to submit your proof of insurance
2. Mail: Mail a copy of your proof of insurance to our insurance partner, Allied, at:

   Allied
   PO Box 2069
   Carmel, IN 46082

When does the deferred period of my loan expire?

If your loan has a deferral period, your consumer loan agreement will specify the deferred period. Deferral periods typically range from 3 to 24 months and will begin on the date your loan is disbursed. Your first payment will be due 30 days after the deferred period ends; however, interest will begin accruing the first day after the deferred period ends.

What is a stage funding loan?

If your loan is a staged funding loan, a staged funding addendum was provided to you as part of your consumer loan agreement.

A staged funding loan involves the disbursement of the full principal balance in two stages. In the first stage, 50% of the funds are paid to the dealer of your project. Once the certificate of completion is signed and sent to 1st Security Bank, the remaining 50% will be paid to the dealer for completion of the project.

Please note that interest will begin accruing on any disbursed funds as of the date it is disbursed, but monthly payments are not due until all disbursements have been completed and the completion certificate has been signed.

How do I request a personal line of credit increase?

Please reach out to one of our personal bankers for personalized assistance regarding an increase to your personal line of credit. Contact your local branch for immediate assistance.

How do I close my personal line of credit?

To close your personal line of credit you will need to provide written consent to close the account. Please complete an Authorization to Close Line of Credit Form (Download PDF) and email it to consumerloanservicing@fsbwa.com.

How is interest calculated on my loan?

Our consumer loans are simple interest loans. Interest accrues daily on simple interest loans, and is based on the remaining unpaid principal balance, the Interest rate of the loan, and the number of days since the last payment was applied. Because each month does not have the same number of days, simple interest loans may have a fluctuating interest amount accrued for each monthly payment.

What is a UCC fee?

The UCC fee refers to the costs associated with filing and releasing a Uniform Commercial Code (UCC) filing. Uniform Commercial Code (UCC) is a standardized set of regulations that provide banks more security and allows us to provide you with competitive rates.

Note that your loan may be secured by a UCC Filing Statement as disclosed in your loan agreement as both a filing fee and a release fee (charged at loan payoff). The Filing Statement is a security filed against the product you purchased from the dealer and installed in your home. The filing may affect your ability to refinance your current mortgage in the future.

How can I get a copy of my consumer loan agreement?

We provide two options for account holders to request a copy of their consumer loan agreement:

1. Online Banking: Log in to Online Banking and send us a secure message.
2. Phone: Call our Customer Relationship Center toll-free at (800) 683-0973, Monday through Friday, 8:30am to 5pm PT.

How do I update my contact info?

We provide two options for updating your contact information:

1. Online Banking: Login to your account and send a secure message with your updated information.
2. Contact Information Change Request Form: Complete a Contact Information Change Request Form (Download PDF) and email it to: consumerloanservicing@fsbwa.com.

Will I receive a monthly statement?

We do not send monthly statements for Consumer loans; however, we offer coupon booklets to assist in making your monthly payments. To order a coupon booklet, give us a call toll-free at (800) 683-0973, Monday through Friday, 8:30am - 5pm PT.

Please allow 3 - 4 weeks for processing and delivery of your coupon booklet.

How do I order payment coupons?

To order a coupon booklet, give us a call at (800) 683-0973. Please allow 3-4 weeks for processing and delivery of your coupon booklet.

How do I make a loan payment?

We offer several convenient options for you to make a loan payment:

1. ONLINE – To make a payment online through Online Banking:

   Log in to Online Banking to make a one-time payment or to set up recurring payments. If you have a checking or savings account with 1st Security Bank you can select automatic transfers each month.

   First time user? Register your account online.

2. PHONE – Phone payments with a representative:

   Call us toll-free at (800) 683-0973, Monday through Friday, 8:30am - 5pm PT.

   Note: There is a $10 processing fee for payments made by phone.

3. MAIL – Mail your payment to our Administrative Offices:

   1st Security Bank
   ATTN: Loan Servicing
   PO Box 97000
   Lynnwood, WA 98046

   Please include your loan number on your check.

4. IN PERSON – Make a payment at any of our retail branches:

   View Locations

   Note: Our lending offices are unable to accept payments.

5. RECURRING PAYMENTS – To set up recurring payments without a 1st Security Bank checking or savings account:

   Set up a recurring bill pay payment with your outside institution; or complete and send in a Pre-Authorized External Transfer Form (Download PDF) to authorize automatic payment withdrawals each month. Download and mail your completed form to:
   

   1st Security Bank
   ATTN: Loan Servicing
   PO Box 97000
   Lynnwood, WA 98046

   Please include your loan number on your check.

How do I set up automatic payments?

We offer two options for setting up automatic payments:

1. Online Banking: Log in to Online Banking, select ‘account activity’, and schedule your reoccurring payments
2. Pre-Authorized Transaction: Complete a Pre-Authorized External Transfer Form (Download PDF) and mail to:

   1st Security Bank
   ATTN: Loan Servicing
   PO Box 97000
   Lynnwood, WA 98046
   

How do I change my payment due date?

Once you have made your first loan payment, it may be possible to change your payment due date. To request a change, please complete a Payment Due Date Change Request Form (Download PDF) and email it to: consumerloanservicing@fsbwa.com.

If I pay off my loan early, will I be charged a penalty?

No, we do not charge a prepayment penalty if you pay off your loan in full early.

Why is my payoff higher than my principal balance?

Your payoff amount includes the remaining unpaid principal balance, any accrued interest up to the day you pay your loan in full, and any outstanding fees that may have been incurred during the life of the loan.

How do I payoff my loan?

We offer two options for loan payoffs:

1. Phone: Call us toll-free at (800) 683-0973, Monday through Friday, 8:30am - 5pm PT.

   Note: Please have your debit card or routing number and checking account number ready and available for your preferred bank account.

2. Mail: You may mail in a check for your payoff balance to:

   1st Security Bank
   ATTN: Loan Servicing
   PO Box 97000
   Lynnwood, WA 98046

Please note, we are unable to process online payments or credit card payments for loan payoffs.